How long does it take for support questions to be answered?

All queries or tickets are normally answered within few hours or less. It is usually much faster – often within few minutes. We also guarantee that all tickets will be answered within 24 hours.

Was this answer helpful?

 Print this Article

Also Read

Do you allow wildcard subdomains so that anything.mydomain.com points to mydomain.com?

Yes we do. Simply contact the support department after your account is setup and they will...

Will I be able to upgrade or downgrade my package any time?

Yes. You can do this easily without interrupting your services just by logging a ticket at our...

Do you have a money back guarantee?

Yes we do. We offer a 30 day money back guarantee on all accounts. Within 30 days, you can...

How long does it take for my account to be set up?

Normally instantly but may take up to 24 hours if we have to perform any manual fraud checks on...

Is MS-FrontPage extensions supported on your servers?

Yes. We enable Frontpage extensions on all accounts.